Overview
Open Tickets
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Currently open
Opened Today
—
Created today
Closed Today
—
Resolved today
New Status
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Unacknowledged tickets
Actionable Tickets
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Client Updated + Assigned
Response Times
Avg Response — Today
—
Time to first note/response
<30m green · 30–45m yellow · >45m red
Avg Response — This Month
—
Time to first note/response
<30m green · 30–45m yellow · >45m red
Waiting — vCIO Approval
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≤3 · 4 · ≥5
Waiting — Change Mgmt
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≤4 · 5–6 · ≥7
Workload by Owner
Actionable Tickets by Owner (Client Updated + Assigned)
Tickets Closed This Month by Owner
SLA & Priority
🔴 Open Red Priority Tickets